Demand

Customer Agent

Inquiries, booking, after-hours

So your people can own the customer, not the phone tag.

Inbound across your fitted channels: SMS, web chat, Facebook, email, and phone transcription where enabled.
Booking and reschedules against live availability, service area, job type and deposit rules.
After-hours capture that books inside published rules or queues a qualified morning handoff.
Status updates in approved language: on the way, parts ordered, invoice sent.

~1 min · what the Customer Agent does, in plain English

Everything the Customer Agent handles

Answers calls, texts and web chat day and night, and books visits into open slots on your calendar, within your rules.
After hours, books only what your rules allow. In an emergency it pages your on-call person; its only safety line is call 911.
Keeps a file on each customer, checks the person asking is on the account, and answers status questions from the job record.
Sorts every request by type and urgency, solves how-to questions from your help library and hands real problems to your team.
Welcomes new customers with a kickoff plan and training, and checks they get value early.
Watches account health and renewal dates, runs your approved save steps and passes upgrade interest to Sales.
Explains a bill from the invoice your office sent, sends price questions to the office and opens a case for Finance if needed.
Asks for reviews and feedback with your approved wording, and runs customer office hours and plain update notes.
Sends angry, injury or legal messages straight to a named person, with the whole thread, and stops replying.
Never promises a refund, a price change or a legal outcome. A person decides those.
Super easy to use: your team works with it inside the tools they already use, with nothing new to learn.
Each agent can be customized for your business's specific purposes, rules and wording.

Pick what a customer sends, flip on after hours, and watch it get handled.

Pick a scenario

Each tab is one thing the agent handles. The demo plays the first one on its own.

The shop in this demo: Marcus owns it · Priya runs the office · Luis is the on-call tech.

10:24

Your shop

Web chat

Pick a tab above to play a conversation.

After hours— the message lands at night

Inside your toolsJob records · shared calendar · office queue

Everything the agent does in your tools shows up here, and so does any choice it leaves to a person.